Shipping & Returns

Delivery

Preparation and shipment

Orders are generally dispatched within 2 days after receipt of payment and are shipped via the classic postal service.

Delivery time for the classic postal service is generally between 2 and 3 working days in Europe, longer if you live further afield. 

We also work with DHL for urgent orders. If that is your case, please get in touch via the contact form so that we can send you a quote.

Customs, duties and taxes

We take care of all custom formalities, duties and taxes (VAT) to facilitate your order as much as possible. Your order includes all taxes.

Terms and conditions of use

Conditions of sale :

The online website and store "La dragee design" is the commercial trademark of the Swiss company EVOUS GmbH, hosted on the Evous Network. All the constituent elements on https://www.ladrageedesign.com and its affiliates are protected by the Rights of the Intellectual Property. All the products on offer are original creations and their models are registered. 

Scope :

These Terms and Conditions of Sale and Use apply to all sales concluded through the site https://www.ladrageedesign.com; they can be updated at any time.

Placing an order :

The online sales interface is open to any user, professional or not. Your order must be placed and paid for to be effective. 

Availability of articles : 

Occasionally a product is no longer in stock while it still appears on the site. Most orders are produced on demand. Should we however encounter a problem, we will inform you immediately with regards to a possible delay or discuss alternatives with you. A refund is also possible.

Price : 

Prices quoted in all currencies are deemed to include VAT based on the French rate, excluding postage. As much as possible we take care of VAT and Custom issues prior to delivery.

Shipping : 

Shipping costs include the cost of delivery, but also the fulfillment of custom duties and formalities. They are always a lump sum and can be revised according to the rates of the operators. Remember to regroup all your items on one order.  For details of shipping costs, please refer to your invoice.

Payment :

You have several payment options at your disposal all secure : online by Paypal, Mastercard and Visa or by bank transfer.

Delivery :

Orders will be delivered to the delivery address you specify, which may differ from the billing address. In addition to the delivery time, please allow time for the preparation of your order. An order usually takes between 5 to 10 days to reach you. Should you choose the DHL Express delivery option, your order will be considered urgent and prepared to be sent off at the shortest possible notice.

We take care of all customs formalities for you. Thus all taxes are included. 

We work constantly with our delivery companies to ensure the best possible timing. However, some events are beyond our control and we cannot be held responsible for any delay due to a strike, bad weather, a postman that does not find its way, the wrong name on a mailbox, an error in the delivery address...

Warranty and return of orders :

Orders are carefully prepared and packaged. We naturally replace defective or missing products should they have escaped our vigilance. In accordance with Article L 121-6 of the Consumer Code, the buyer has a period of 7 days from the delivery of his order to return the product or products, for an exchange or refund without penalty. Products must be in the original condition. Should you wish to return a product, please contact us here.

Acceptance by the buyer :

The present Terms and conditions of use are expressly approved and accepted by the buyer. The buyer renounces, thus, to use any contradictory document and, in particular, its own general conditions of purchase. The act of purchase results in accepting the Terms and conditions of sale. The present terms and conditions are modifiable at any time and without notice by La dragée design.

Thank you for your trust.